Are you a seasoned hospitality professional with a passion for creating unforgettable guest experiences? We are actively seeking an enthusiastic and skilled Duty Manager(s) to join a range of Auckland venues. If you thrive in a dynamic environment, have a knack for leadership, and are ready to take the reins in managing a thriving venue, Barcats wants to hear from you.

Position Overview:

As a Duty Manager, you will be responsible for overseeing all aspects of our clients iconic establishment's operations. This includes managing staff, maintaining high-quality service standards, optimizing revenue, and ensuring an unforgettable guest experience. You will play a pivotal role in creating a welcoming atmosphere that reflects their commitment to excellence.

The Perks

With access to Food and Beverage discounts spanning across the groups, state-of-the-art training programs designed to help you reach your career goals, and opportunities for career progression, these roles are highly sought after. They take pride in cultivating a culture that embraces work-life balance, recognizing the importance of both personal and professional fulfillment in the journey to success. 

Key Responsibilities:

• Leadership: Provide strong leadership and direction to the team, fostering a positive and productive work environment. Lead by example and inspire the staff to deliver exceptional service.
• Operational Excellence: Oversee day-to-day operations, including staff scheduling, inventory management, and quality control. Ensure that all operational processes run smoothly.
• Customer Experience: Prioritize guest satisfaction by consistently delivering an exceptional dining or entertainment experience. Address customer feedback and implement improvements as needed.
• Financial Management: Monitor and manage the venue's budget, including cost control measures, revenue optimization, and profit margins.
• Staff Development: Recruit, train, and mentor staff to maintain a high-performing team. Encourage professional growth and development among employees.
• Compliance: Ensure compliance with all relevant industry regulations, including health and safety standards and licensing requirements.

Qualifications:

• Preferred - proven experience as a Duty Manager or a similar leadership role in the hospitality industry.
• Strong knowledge of hotel and restaurant operations, including food and beverage service.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage budgets and financial performance effectively.
• A commitment to delivering outstanding customer experiences.
• Excellent problem-solving and decision-making abilities.
• Flexibility to work evenings, weekends, and holidays as needed.
• A Hospitality Super Star